# FAQ Troubleshooting steps for connection issues, distorted overlays, and switching computers now live on their own [Troubleshooting](/docs/troubleshooting) page — this page only covers general questions. ### Can scores be calculated wrong? No. Scores only count diamonds officially reported by TikTok — they don't depend on gift icons or a name list. Even if a new gift shows up and temporarily displays as "Unknown gift," its diamonds still get counted correctly. ### How are member/team scores actually calculated? Each game first binds a "Representative Gift" to a team or member. When a viewer sends that gift, the console adds it to that team's/member's score based on the diamond count TikTok officially reports — never guessed from the gift's name or icon. Repeated sends of the same gift (a streak) only settle once, when the whole streak ends, so they're never double-counted. ### How many computers can one license key be used on? Can I switch TikTok accounts? - **Switching accounts**: Yes. You can freely switch which TikTok account you go live with on the same computer. - **Switching computers**: A license key is bound to one computer. To move to a different one, log into "My account" on our website and press "Unbind device" on the license card, then activate on the new computer (see [Account & License Management](/docs/account-and-licenses) for details). Running two computers live at the same time needs a separate key for each. ### How does billing work? How long does one payment last? It's a flat, device-bound license (one PC) — no tiers, no limit on how many games you can use, and updates are free. Choose between 30 / 90 / 180 / 365-day plans; longer plans work out cheaper per month. See the [pricing section](/#pricing) on our homepage for exact plans and prices. Pay online and your key is issued automatically and filed under your account; bank transfers are matched by hand and support emails the key to your account address. See [Purchasing & Activating a License](/docs/activation) for activation steps. ### What hardware do I need to run this? The console supports **Windows 10/11 (64-bit)** and **macOS 12 or later**. Choose the Windows installer or the DMG for your Mac chip on the [download page](/download); your complete setup must still meet the requirements of the streaming software you use. Since you'll be running the console, the overlay, and TikTok LIVE Studio together, see [Performance & Hardware Recommendations](/docs/performance) for our full recommended specs. ### My computer shut down mid-update and the app is gone — did my settings and license key go with it? No. Shutting down or restarting while an update is installing can leave the install half-finished: the desktop shortcut turns into a blank white document icon, double-clicking does nothing, and it's gone from the Start menu. Download the installer again from the [download page](/download) and install it once — the app comes back, and **your settings and license key are still there, so you won't need to re-enter the key**. See [Troubleshooting](/docs/troubleshooting) for the steps. An update only takes a few dozen seconds; please avoid shutting down or powering off while it runs.